The COVID-19 pandemic had a profound effect on the world. It changed the way businesses work, how they acquire customers, and, unsurprisingly, the way they market themselves.
As a result, creative teams were not spared any disruption during 2020. They faced new challenges, but going into 2021, they also have a unique opportunity to take advantage of the market evolution and changing customer needs.
But what were the challenges in 2020, and what will be the new normal in 2021 and beyond. Let's look.
The Past Year
With more people using the Internet and social media than ever before, the COVID-19 pandemic accelerated many businesses' digital transformation efforts. As a result, the need for digital content exploded, with consumers now not only needing but also expecting digital engagement.
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